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Go to the shopFind Answers To All Your Questions
At Jewellence, each piece is thoughtfully selected for its craftsmanship, timeless design, and premium materials, ensuring you own jewelry that stands out.
Yes. We carefully choose materials that are safe for sensitive skin, such as nickel-free metals and hypoallergenic plating.
Currently, we offer a curated range of ready-made designs, but select items may be available for engraving or customization — check the product description for details.
We work closely with trusted jewelers and manufacturers to ensure our products meet high-quality standards before they reach you.
Where applicable, our pieces come with relevant authenticity details, such as metal purity or gemstone specifications.
Our collection includes both natural and lab-created stones, chosen for their beauty, durability, and ethical sourcing.
Yes — we prioritize skin-friendly materials so you can wear our pieces comfortably every day.
We partner only with suppliers who follow responsible sourcing and production methods.
Yes, you can add gift-ready packaging at checkout for an elegant unboxing experience.
Some pieces include certificates — check individual product pages for details.
Yes — all orders arrive in our signature Jewellence packaging, perfect for gifting.
Most of our jewelry is water-resistant, but we recommend removing it before swimming or bathing to maintain its shine.
With proper care, our jewelry maintains its beauty for years. Tarnish may occur over time with exposure to moisture, which is natural for certain metals.
Yes — we include a detailed care guide with each order.
Engraving availability varies — check the product description or contact our support team.
Simply select your item, choose your preferred options, and proceed through our secure checkout.
Yes, you can check out as a guest, though creating an account makes tracking easier.
We accept all major credit/debit cards, PayPal, and select secure payment gateways.
Absolutely — our site uses SSL encryption and secure payment processors.
Currently, we only accept one payment method per order.
Yes — we offer installment options through select partners at checkout.
Yes — subscribe to our newsletter for exclusive offers.
Enter your code in the “Discount” field during checkout.
No — only one discount code can be used per order.
Unfortunately, discount codes must be applied during checkout.
You’ll receive an email confirmation right after placing your order.
Contact us within 12 hours and we’ll do our best to update it before processing.
You’ll need to place a new order for additional items.
Contact us within 12 hours of placing your order for cancellation.
Yes — payment is processed at checkout.
Contact our support team with proof, and we’ll resolve it promptly.
Yes — it’s emailed to you after purchase.
Taxes are calculated at checkout according to your location.
No — you can shop freely without a minimum spend.
Some items are available for preorder — check the product page.
We ship worldwide to most countries.
Most orders arrive within 7–14 business days, depending on location.
Yes — we offer free standard shipping on qualifying orders.
Yes — expedited options are available at checkout.
Costs vary by location and method — check during checkout.
Yes — tracking details are emailed to you once shipped.
Use the tracking number provided in your shipping confirmation email.
It may take 1–3 days to activate — check again later or contact us.
Yes — we deliver to most countries worldwide.
Some countries may charge duties — customers are responsible for any fees.
Contact us within 12 hours to request an address change.
One order can only be shipped to one address.
We’ll investigate and send a replacement if confirmed lost.
We’ll notify you and keep you updated until it arrives.
This depends on local courier services.
Contact us within 48 hours with photos, and we’ll assist you.
Check with neighbors and your local courier — if still missing, contact us.
For high-value items, a signature may be required.
We can’t guarantee scheduled delivery, but you can request via the courier.
Sometimes items ship separately for faster delivery.
Our policy allows returns within 10 days of purchase. Items must be unused, in their original condition, and in the original packaging.
Email us at info.jewellence@gmail.com with your order number and reason for return, and we’ll guide you through the process.
Yes — returns must include the original packaging to be eligible for a refund or exchange.
No — customers are responsible for paying return shipping costs. Shipping fees are non-refundable.
You have 10 days from the date of purchase to request a return.
Items that are used, damaged (not due to our error), or returned after 10 days are not eligible.
We only replace items if they are defective or damaged.
Contact us at info.jewellence@gmail.com with your order details and photos of the defect.
Exchanges are only offered for the same item in case of a defect or damage.
Once we receive and inspect your return, we’ll notify you of approval. If approved, your refund will be processed to your original payment method.
Refunds are issued to the original payment method used at checkout.
Yes — if it meets our return conditions, the refund will be issued to the original payment method.
Currently, we do not offer store credit; refunds are issued to the original payment method.
Email us at info.jewellence@gmail.com, and we’ll arrange a replacement at no cost.
Contact us with photos of the defect, and we’ll replace the item at no cost.
We do not have a formal warranty, but defective or damaged items will be replaced within the 10-day return period.
It covers manufacturing defects or damage during delivery.
Email info.jewellence@gmail.com with your order number, photos of the defect, and request for a replacement.
Yes — please provide your order confirmation or receipt.
Sale items are final and cannot be returned unless defective or damaged.
Use a soft cloth and mild soap with water; avoid harsh chemicals.
We recommend removing jewelry before bathing to prolong its shine.
Yes — our products are designed to be safe for sensitive skin.
We offer both sterling silver and high-quality plated pieces — see product details.
Gold filled has a thicker layer of gold and lasts longer than gold plated.
Yes — selected items are available in solid gold.
With proper care, tarnish can be prevented — store in a dry place.
We advise against it to avoid damage from chlorine or salt water.
Keep it in a jewelry box or pouch away from direct sunlight.
Store pieces separately and avoid contact with abrasive surfaces.
We offer both natural and lab-created diamonds — see individual product pages.
We use high-quality cultured pearls in most designs.
Currently, resizing is not available — please check size guides before ordering.
With proper care, our jewelry can last for many years.
We do not offer polishing services, but you can use a professional jeweler for deep cleaning.
Yes — available in various amounts and delivered via email.
Enter the gift card code at checkout.
Yes — simply enter their address at checkout.
No — we do not include pricing in our gift orders.
Yes — you can add a custom message at checkout.
Yes — contact us for special pricing on bulk purchases.
Yes — we can arrange special orders for wedding parties.
Yes — our team can suggest pieces for any special occasion.
Currently, we do not offer subscriptions, but you can place multiple orders in advance.
Yes — seasonal packaging is available during festive periods.
At Jewellence, each piece is thoughtfully selected for its craftsmanship, timeless design, and premium materials, ensuring you own jewelry that stands out.
Yes. We carefully choose materials that are safe for sensitive skin, such as nickel-free metals and hypoallergenic plating.
Currently, we offer a curated range of ready-made designs, but select items may be available for engraving or customization — check the product description for details.
We work closely with trusted jewelers and manufacturers to ensure our products meet high-quality standards before they reach you.
Where applicable, our pieces come with relevant authenticity details, such as metal purity or gemstone specifications.
Our collection includes both natural and lab-created stones, chosen for their beauty, durability, and ethical sourcing.
Yes — we prioritize skin-friendly materials so you can wear our pieces comfortably every day.
We partner only with suppliers who follow responsible sourcing and production methods.
Yes, you can add gift-ready packaging at checkout for an elegant unboxing experience.
Some pieces include certificates — check individual product pages for details.
Yes — all orders arrive in our signature Jewellence packaging, perfect for gifting.
Most of our jewelry is water-resistant, but we recommend removing it before swimming or bathing to maintain its shine.
With proper care, our jewelry maintains its beauty for years. Tarnish may occur over time with exposure to moisture, which is natural for certain metals.
Yes — we include a detailed care guide with each order.
Engraving availability varies — check the product description or contact our support team.
Simply select your item, choose your preferred options, and proceed through our secure checkout.
Yes, you can check out as a guest, though creating an account makes tracking easier.
We accept all major credit/debit cards, PayPal, and select secure payment gateways.
Absolutely — our site uses SSL encryption and secure payment processors.
Currently, we only accept one payment method per order.
Yes — we offer installment options through select partners at checkout.
Yes — subscribe to our newsletter for exclusive offers.
Enter your code in the “Discount” field during checkout.
No — only one discount code can be used per order.
Unfortunately, discount codes must be applied during checkout.
You’ll receive an email confirmation right after placing your order.
Contact us within 12 hours and we’ll do our best to update it before processing.
You’ll need to place a new order for additional items.
Contact us within 12 hours of placing your order for cancellation.
Yes — payment is processed at checkout.
Contact our support team with proof, and we’ll resolve it promptly.
Yes — it’s emailed to you after purchase.
Taxes are calculated at checkout according to your location.
No — you can shop freely without a minimum spend.
Some items are available for preorder — check the product page.
We ship worldwide to most countries.
Most orders arrive within 7–14 business days, depending on location.
Yes — we offer free standard shipping on qualifying orders.
Yes — expedited options are available at checkout.
Costs vary by location and method — check during checkout.
Yes — tracking details are emailed to you once shipped.
Use the tracking number provided in your shipping confirmation email.
It may take 1–3 days to activate — check again later or contact us.
Yes — we deliver to most countries worldwide.
Some countries may charge duties — customers are responsible for any fees.
Contact us within 12 hours to request an address change.
One order can only be shipped to one address.
We’ll investigate and send a replacement if confirmed lost.
We’ll notify you and keep you updated until it arrives.
This depends on local courier services.
Contact us within 48 hours with photos, and we’ll assist you.
Check with neighbors and your local courier — if still missing, contact us.
For high-value items, a signature may be required.
We can’t guarantee scheduled delivery, but you can request via the courier.
Sometimes items ship separately for faster delivery.
Our policy allows returns within 10 days of purchase. Items must be unused, in their original condition, and in the original packaging.
Email us at info.jewellence@gmail.com with your order number and reason for return, and we’ll guide you through the process.
Yes — returns must include the original packaging to be eligible for a refund or exchange.
No — customers are responsible for paying return shipping costs. Shipping fees are non-refundable.
You have 10 days from the date of purchase to request a return.
Items that are used, damaged (not due to our error), or returned after 10 days are not eligible.
We only replace items if they are defective or damaged.
Contact us at info.jewellence@gmail.com with your order details and photos of the defect.
Exchanges are only offered for the same item in case of a defect or damage.
Once we receive and inspect your return, we’ll notify you of approval. If approved, your refund will be processed to your original payment method.
Refunds are issued to the original payment method used at checkout.
Yes — if it meets our return conditions, the refund will be issued to the original payment method.
Currently, we do not offer store credit; refunds are issued to the original payment method.
Email us at info.jewellence@gmail.com, and we’ll arrange a replacement at no cost.
Contact us with photos of the defect, and we’ll replace the item at no cost.
We do not have a formal warranty, but defective or damaged items will be replaced within the 10-day return period.
It covers manufacturing defects or damage during delivery.
Email info.jewellence@gmail.com with your order number, photos of the defect, and request for a replacement.
Yes — please provide your order confirmation or receipt.
Sale items are final and cannot be returned unless defective or damaged.
Use a soft cloth and mild soap with water; avoid harsh chemicals.
We recommend removing jewelry before bathing to prolong its shine.
Yes — our products are designed to be safe for sensitive skin.
We offer both sterling silver and high-quality plated pieces — see product details.
Gold filled has a thicker layer of gold and lasts longer than gold plated.
Yes — selected items are available in solid gold.
With proper care, tarnish can be prevented — store in a dry place.
We advise against it to avoid damage from chlorine or salt water.
Keep it in a jewelry box or pouch away from direct sunlight.
Store pieces separately and avoid contact with abrasive surfaces.
We offer both natural and lab-created diamonds — see individual product pages.
We use high-quality cultured pearls in most designs.
Currently, resizing is not available — please check size guides before ordering.
With proper care, our jewelry can last for many years.
We do not offer polishing services, but you can use a professional jeweler for deep cleaning.
Yes — available in various amounts and delivered via email.
Enter the gift card code at checkout.
Yes — simply enter their address at checkout.
No — we do not include pricing in our gift orders.
Yes — you can add a custom message at checkout.
Yes — contact us for special pricing on bulk purchases.
Yes — we can arrange special orders for wedding parties.
Yes — our team can suggest pieces for any special occasion.
Currently, we do not offer subscriptions, but you can place multiple orders in advance.
Yes — seasonal packaging is available during festive periods.
